Modules
Integrations
SolutionsCancellation policy
Stand: 15.01.2026
General
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from day 1. In order to exercise your right of withdrawal, you must provide us with a clear statement (e.g. sent by post letter or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation deadline, it is sufficient that you notify us of your exercise of the right of cancellation before the expiry of the cancellation period Send cancellation notice
Consequences of revocation
If you cancel this contract, we will have to pay you all payments received from you, including the Delivery costs (except for the additional costs resulting from you choosing a method of delivery other than that have chosen the inexpensive standard delivery offered by us), immediately and at the latest within fourteen days from to be repaid on the day on which we received notification of your cancellation of this contract. For this repayment We use the same payment method that you used in the original transaction, unless with They were expressly agreed otherwise; Under no circumstances will you be charged any fees as a result of this repayment. net.
Digital products
Digital products such as our platform are generally excluded from being recalled because you use them directly after purchase and therefore receive an immediate benefit from using them.
Physical products
Physical non-individual animal tags and products can be returned with the statutory cancellation period.
Individual products
Since we produce the animal tags individually depending on the customer, they are completely excluded from being returned.
Contact
If you decide to call back, please contact us directly. You can reach us personally by email via contact [at] petcario.com or by telephone. We'll find a solution. If we cannot convince you, you can send your objection to us by email or post. Please note our and legally prescribed deadlines.
