We take your security and your pet’s security very seriously. That’s why we maintain high standards from development to operation, use encryption everywhere, and apply current and established security concepts — everything so you feel safe while protecting and managing your pet with our tags and the Petcario Web platform.
Your Petcario is not only robust and durable thanks to the stainless steel, but also fundamentally built for safety. There is no logo or detailed information about you or your pet on any of your tags. All information can only be viewed via the QR code — and only if you want it.
Our pieces are also inspected by hand and reworked if necessary. This means you won’t find sharp edges on your tag and your pet can’t get injured.
From development to operation of our platform, we adhere to strict data protection policies and their implementation. We comply precisely with the GDPR and operate an internal ISMS and data protection management system. All customer data is stored encrypted and can only be accessed by vetted employees for support purposes.
We have also implemented extensive security features that let you use our platform safely without having to disclose your personal information at all times.
Our Petcario Web platform as well as pet information pages are available from anywhere in the world where there is internet access. This is intended to give you the confidence that the finder of your pet can return it to you in any case.
We can also guarantee availability of at least 99.99% per year. In addition, all pages are optimized for common mobile devices and adapted to environments with slow internet connections.
Through extensive, multiply replicated data backups that are stored encrypted, we can ensure 100% data security. Even in the event of an outage, your data is safe with us and can be restored at any time.
We store backups exclusively in the country where you reside. This way they never leave your home country.
